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Sunday, October 10, 2010 - 3:41 PM

Bank Of America - More Than Bad Banking...Harassment And Lies!

Bank of America (1 stars)
   I was very excited to open my new checking and savings accounts through Bank of America. I had just started a job in Tacoma, wa that used B.O.A. as their bank and if I had an account there I could deposit my checks with no fees. For the first few months, I loved B.O.A. I was young and trying to start financially "building a life" for myself so I decided to open a credit card through B.O.A. BAD IDEA!!  I was hoping to build up good credit as I had no credit record at this point in my life.  The account's only fee mentioned was that of a single late fee if the payment was not made on time. This seemed reasonable. Over the next few months, I started to notice charges on my account that were incorrect. Each time I found one, I called B.O.A and, after long debate, they usually corrected these errors. After I charged a hospital bill to my card and the balance was closer to the limit, things got ugly. I always made my payments in full and on time. B.O.A, however, began adding more and more fees for various reasons that had NOT been part of the initial contract. Every time I contacted them, I was given an ear full of stories that NEVER gave any real explanation. If I continued to question them about this they would put me on hold for 20 minutes or longer and then disconnect the line. If this had happened once or twice, I would be willing to assume it was an accident but EVERY time??? Come on, now. I also began noticing false charges to my account supposedly made in places I had never even been. After doing the dance with B.O.A several more times over this, I finally became so fed up that I borrowed the money from a family member and paid off the account. I asked that ALL of my accounts be frozen as I knew no more charges or transactions were due to come through and I would most definitely NOT be banking with Bank of America again. I choze to freeze my accounts because a B.O.A. adviser said it would effect my credit negitively if I just closed the account right away. I confirmed this with other agentcies.  The employee I spoke with argued to the best of her ability but finally gave in, accepted the payment and froze my accounts...OR DID SHE?  Four months later, I recieved a statement in the mail. Everything looked as though no transactions had been made to my checking or savings accounts. Now, might I remind you these statements are ALWAYS seperate from the credit card statement. However, on this statement, in very small print at the bottom was a notice stating that a charge had been made to my credit card and that I had failed to make my payment on time. Funny...my card had been cut up, my checks burned...how is this possible?  I called B.O.A once again for our ritual song and dance of complete disrespect...they informed me that this had been a mistake and that they would "take care of it right away". WRONG! EVERY YEAR I do a credit check on my self and EVERY YEAR it shows up that B.O.A closed my account for failure to make payments on time. EVERY YEAR we argue, it gets corrected and we continue on until the next credit check. This year, 2010, I checked my credit and once again my dear friends at B.O.A have reported that my account was closed for failure to pay on time. This year's song and dance lasted for close to an hour with multiple holds and transfers to different departments ending with...care to guess?...a transfer to a closed department that disconnected the line. Thank you, Bank Of America, for the never ending nightmare of harassment and complete disrespect. See you in court.
36
TangoinTacomaTangoinTacoma1 posts since
Oct 10, 2010
Rep Points: 36
1. Sunday, October 10, 2010 - 4:02 PM
Sorry for your bad experience.  I am sure that you are not alone with such an experience of BofA.

But after reading it, I do not know the issues here.  Is it unfair credit card fees, fraudulent charges, or anything else? 

My suggestion is to bring any issues (in writng) to the upper management, who has more wisdom and patience to deal with complicated matters.  Calling them (CSRs) may not be that effective.

Good luck.
7
51hh51hh623 posts since
Jan 16, 2010
Rep Points: 3,066
2. Monday, October 18, 2010 - 8:00 AM
Bank of America is on the top of my list for worst companies I have ever done business with, not just worst bank. They have too many things that people inside the branch are not trained to do, and if you need to call them be prepared to spend a minimum of 30 minutes on the phone be asked the same information several times, transferred needlessly to every department as someone tries to figure out how to handle the situation. I will spend the rest of my life avoiding doing any business with them. 
2
parkev2002parkev20021 posts since
Oct 18, 2010
Rep Points: 2
3. Thursday, October 27, 2011 - 4:51 PM
If purchases showed up on the credit card bill, and you did not make them, report them as fraudulent, and have the account closed (number changed) at first.  If they argue, go to maneagement, if that doesn't work, you can contact both the FTC and the Federal Reserve, and report the matter as fraudulent.  Dispute the matter, and if need be, go to the credit agencies directly (and before BofA has a chance to ding you), and perhaps provide copies of the complaints you're making to both the FTC and to Fed.  Explain the charges aren't yours and under dispute; before they have a chance to put negative statements on your credit report.  Provide all relavent details on the transactions, which will allow any investigation on the matter to turn up, what is transpiring.

If there's reason to question the bank in this (vs another party), something might come of it.  If it is another party, closing the account/getting a new number should help.  There is paperwork to fill out, to report fraud, and per the agreements for credit cards in general, when fraud gets promptly reported, you shouldn't be responsible.  If you're being held as such, and they won't address the matter, might be time for an attorney.  Above all, if they won't work with you, and it becomes necessary to take legal action, time to get credit cards from another bank.  You are not supposed to be responsible for unauthorized charges, which are not your own, when the matter is promptly reported to the bank, so the matter can be investigated and handled.
2
NuadormracNuadormrac1 posts since
Oct 27, 2011
Rep Points: 2
4. Thursday, October 27, 2011 - 7:44 PM
          Nuadormrac

 

You answered a post over 1 year old?
2
RicochetRicochet72 posts since
Jan 19, 2010
Rep Points: 184
5. Thursday, October 27, 2011 - 8:10 PM
I'm trying to figure out how a 42-line I'm-so-mad post got 20 "this post was helpful"  votes. 
1
ahdfkahfafhahdfkahfafh1 posts since
Oct 27, 2011
Rep Points: 1
6. Thursday, October 27, 2011 - 11:26 PM
I am sorry for your experience with BAC.

We bot their Preferred stocks.  So, I hope BAC succeeds.  Sorry.

We only have a local account at BAC  with $.70 in the free account.

Why is  your situation from BAC not corrected?  That makes no sense.  If your deposiit was wrong, was this not corrected if the credit was to to another account?
1
emoryemory15 posts since
May 26, 2011
Rep Points: 48
7. Friday, October 28, 2011 - 12:33 AM
I'm trying to figure out how a 42-line I'm-so-mad post got 20 "this post was helpful"  votes. 

I think that the voting system can be somehow manipulated.  Note that OP has only one post.  I witnessed similar situations before; that a complaining post got numerous votes.

3
51hh51hh623 posts since
Jan 16, 2010
Rep Points: 3,066
8. Friday, October 28, 2011 - 9:17 AM
I'm trying to figure out how a 42-line I'm-so-mad post got 20 "this post was helpful"  votes. 

I think that the voting system can be somehow manipulated.  Note that OP has only one post.  I witnessed similar situations before; that a complaining post got numerous votes.



Yeah, like how one poster has 795 "was this post helpful" votes with only 27 posts. I particularly enjoy the post on September 17, 2010, which had NO comment (not even a single letter typed), and still got 34 votes!
2
WilWil99 posts since
Feb 26, 2010
Rep Points: 404
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