Bad Experience

I've enrolled into their bill pay service for quite some time and haven't had any problems until recently as they stopped following the rules properly. my biggest payment is to the mortgage company and it seems lately they started sending the check too late: the problem happened twice already and the mortgage company charged me a late charges fee this last time. When I called and talked to credit union support, they told me, that even though I specified the date by which the check should be delivered, they only looking at when the bill is due, not when the grace period ends!!!

After 20 years of using their services, I'm no longer using their service. Should be Zero star.