THIS BANK SUCKS!!!

So, what did they do to you? Just coming on this site and demeaning a bank without providing details accomplishes nothing. What is the horrible thing that BBVA compass has done?

Hello, 

My name is Carolina Aramayo, I am part of the social media team here at BBVA Compass Bank.  

 

BBVA Compass strives to provide the most courteous and responsive service. I would very much like to discuss this experience with you. Please contact me at your earliest convenience, my email is:

Carolina.Aramayo@bbvacompass.com Thank you.

So far, my experience was Compass Bank has been excellent.  The staff at my branch has been unfailingly polite and helpful.  Phone support is good.  Last, but certainly not least, they periodically have some very generous bonus opportunities.  I was one of many who took advantage of a recent up-to-$1700 business promotion, and the bonus was deposited in my business savings account with little delay.  I expect to receive a $200 gift card in November from a personal checking promotion that was running concurrently with the business one.

My only compliant is that they should integrate all their on-line banking services, checking and savings accounts, credit cards, and loans into one sign-on, and have the same functionality that one has in the individual signons for those products.  This is a minor thing, though.

Glxpass

Thank you very much for your suggestion for online banking. We will pass this information along to the appropriate department.

Carolina Aramayo

BBVA Compass

I have no complaint with this bank and the only reason that I do not make more use of my account at this bank is that I prefer higher interest paying online banks.

I opened my account to get the $150 bonus and I just wonder why so many banks offer one time bonuses rather than higher interest rates to earn their customers' allegiance.

 

I would rather deal with one bank as good as this one than use 15 RCA accounts.

I don't know what specific gripe this customer had with BBVA Compass, but I have no positive feeling toward this bank because they took over deposits with SmartyPig this year and promptly cut the interest rate on those accounts from 2.15 to 1.75 APY. I would also question the approriateness of "representatives" of the bank posting on this site. There are many other ways the banks communicate with patrons, and I for one don't put any confidence in anything stated by one of these bank employees online. 

well, it seems that the bank representative is part of the social media team and it is her job to find, reply, and offer help to customers with issues who choose to voice their frustration online.

 

Anyways, I closed my mortage with BBVA Compass and I did not pay any lender fees, no origination charges, low interest rate, my first payment is not until 5 months later, I received a $300 bonus in my checking account 2 weeks later and received a $75 dining discount card in the mail.  It feels good not to have a mortgage payment for 5 months. We bought new furniture! Not bad.

Check it out, its called the First time buyer program.

Its pretty easy guys, balance your checkbook and you wont have any issues.  I have never been overdrawn and had any problems with fees in the past 5 years banking with BBVA Compass

 

This is my experience with the worst banking institution on the planet - BBVA Compass Bank:

 

http://www.sirslappy.com/2011/11/compass-bank-sucks/

 

These guys truly are horrible at what they do. They will rape you any chance they get.

Compass Bank SUCKS!! We have been banking with Compass Bank for 11 years – the majority of those years as a “preferred client” – whatever that means (apparently nothing!). In 2009 we reported a debit card as lost or stolen – whoops..Compass Bank neglected to actually cancel the card so, here we are in 2011 and whoops…over $600 in fraudulent charges were debited from our checking account by some Chinese retailer – as I was trying to research what the hell was going on…this is when I learned of the “whoops” we forgot to actually cancel the card. Now, this is where the fun begins…we will refund your money…whoops, we didn’t receive the paperwork correctly so now we will debit the money..whoops – now we will reimburse your account…NSF fee’s we will consider paying you back for those….we will consider paying some of the charges that are hitting your now overdrawn account (because they keep pulling funds out..then putting them back in…) this is been going on for over three months. As of today, we are overdrawn – AGAIN – we have over $150 in NSF charges (just for today – yesterday was $228) – I will get this resolved to MY SATISFACTION – I’ve already begun to shut down our accounts with Compass and I will make sure I tell as many people as possible to beware…BEWARE of Compass Bank.