Bad Customer Service, Incompetence, And Illegal Fees.

I would hope that you would report this to the agency that oversees this instutution. I would think that you would get results. It would be well worth a phone call.

That is a good idea about reporting this to the agency that oversees the institution. BankUnited's primary federal regulator is the Office of Thrift Supervision. Here's the OTS page for filing complaints

I wish I could have some confidence that reporting it would accomplish something. Unfortunately, it seems the federal agency is just a complete shill for the banks -- will not do anything. All they do is send along your complaint to the bank, and then the bank sends back the appropritee lies and misinformation in response. The federal agency then closes the case as nothing wrong, and notifies you it is closed.

I even tried to get them to pick my complaint up again when I was notified it was closed, asserting even more details, and pointing out the lies in the bank's response. The agency would not even respond to me -- clearly, they wanted it closed no matter what! 

Thank you Ken. You are so helpful to all of us.

To me1004. I hope ooprof does get some help. I have found both the FDIC and NCUA to be very helpful with my concerns and complaints. The last time I emailed the NCUA on the Friday before the Labor Day weekend and actually had an email that they had forwarded it to the Albany Office who was in charge of that credit union. The email came on Sunday night or Monday the holiday. I received a phone call follow up on Tuesday morning from both NCUA and the Albany Office and then when I went into the credit union on Wednesday the problem was solved. I have contacted NCUA on two other occasions and they have been most accommodating and very quick with a solution. One contact was with incorrect insurance coverage information as told by the credit union employees and they actually told me they did not want to open any more CD's because I would not be covered by insurance when it went back to $100,000 when it had been permanently extended in July, and also they were adding my IRA's and the differently title CD's together for insurance. It was their policy I was told to insure only by member number.
Then another person told me they only insured by SS number.  The second time I contacted NCUA was with another credit union's refusal to put POD in the title, ( I was told by NCUA that it is no longer  required to have POD or ITF in a credit union account. I was told as soon as you have beneficiaries it is a revocable trust account.  The third time at yet another credit union was when I was told that I could make no  withdrawal on a required RMD on a long term IRA CD with no penalty. I was told when I took it out that I could take out all the required RMD for all IRA's with them and at other places with no penalty. All problems settled within days and or hours and all in writing.

I contacted the FDIC over the titling of accounts because I was told by the banks lawyers I was covered and I knew because of Ken's postings I was not. The bank was notified within an hour after I faxed a copy of my signature card with certain things blacked out. I worked at that bank and I actually answered the phone when the FDIC office  called and they also sent a follow up fax to me. The bank evidently had been notified months before by the FDIC to either update software or to open the accounts by hand. The regional office and the lawyers also received a phone call.