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Saturday, November 13, 2010 - 1:44 PM
(4 stars)
CWB - Great Personal Service
Community West Bank
(4 stars)Just as its name says, it's a community bank with great individual personal service. Everyone I've encountered on the phone or in person is personable and service-oriented. Although I like the expediency of internet banking, I also like having at least one in-person bank that knows who I am. I can appreciate why they require a branch visit to open an account.
Webite is prone to bounce you out a lot, so you have to keep re-logging until you get a feel for where the glitches are. Double clicking seems to be a culprit on some links.
Service deserves 5+ stars, but I reluctantly docked one star for the bouncy online account. Hopefully, corporate will get that fixed soon. In the meantime, their branch's personal service tries to help offset that.
FYI -
--Multiple reward accounts are allowed per individual. (Easily added, since up to 3 of any account types per signature card. More than that probably just requires additional signature cards.)
--ChexSystems check only (no credit bureau hits).
Webite is prone to bounce you out a lot, so you have to keep re-logging until you get a feel for where the glitches are. Double clicking seems to be a culprit on some links.
Service deserves 5+ stars, but I reluctantly docked one star for the bouncy online account. Hopefully, corporate will get that fixed soon. In the meantime, their branch's personal service tries to help offset that.
FYI -
--Multiple reward accounts are allowed per individual. (Easily added, since up to 3 of any account types per signature card. More than that probably just requires additional signature cards.)
--ChexSystems check only (no credit bureau hits).
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