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Saturday, November 13, 2010 - 1:44 PM

CWB - Great Personal Service

Community West Bank (4 stars)
Just as its name says, it's a community bank with great individual personal service. Everyone I've encountered on the phone or in person is personable and service-oriented. Although I like the expediency of internet banking, I also like having at least one in-person bank that knows who I am. I can appreciate why they require a branch visit to open an account.

Webite is prone to bounce you out a lot, so you have to keep re-logging until you get a feel for where the glitches are. Double clicking seems to be a culprit on some links. 

Service deserves 5+ stars, but I reluctantly docked one star for the bouncy online account. Hopefully, corporate will get that fixed soon. In the meantime, their branch's personal service tries to help offset that.

FYI -

--Multiple reward accounts are allowed per individual.  (Easily added, since up to 3 of any account types per signature card. More than that probably just requires additional signature cards.)

--ChexSystems check only (no credit bureau hits).
3
ekatekat72 posts since
Jan 22, 2010
Rep Points: 221
Great personal service. Branch visit requirement makes sense.  Multiple reward checking accounts allowed per person.  ChexSystems only (no credit bureau hits).  Online account needs to stop bouncing out.
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