Gistsforbanking.Com/Igobanking.Com Customer Service

Gistsforbanking.com/Igobanking.com customer Service

Reading all your concerns about these banks, I decided to e-mail them some of your and my concerns. I sent the e-mail Sunday November 21 at 9:13pm est. They responded Monday November 22 at 10:47am est.

Their responses are in Bold.

 

• My concerns as stated by others is the time it takes from when I first open the Cd till you actually open it. As one person describes a 2-week gap and then got a reduced rate...
•  Your rate is locked in at the time of application date.  Should you start an application today, and the rate lowers you would be guaranteed for the higher rate.  In some cases there were gaps in opening due to documents that we may have required from the customer and they have delays in sending to us

 

• Also asking access to my outside funding account vie my password with that bank...   

• ·         We have 3 different ways to fund your accounts.  They are as follows real time deposits,  trial deposits and check deposits.  Should you  opt to transmit your  transaction real time you can input your financial institutions online id and password and they confirm via real time which eliminates time delays etc. This is a total electronic process and no person is involved and we are unable to obtain the information from that real time transaction for your security. 

•  Trial deposits are when you input your routing number and account number and we try       deposit 2 credits into your checking of savings account, you go into your account  verify the amounts and revisit our application and validate the amounts.

•  Check deposits- good old fashion check is mailed to us.  You make the check payable to yourself  and mark on the back for deposit only and mail via US postal mail to our address 1979 Marcus Ave LL C103 Lake Success, NY 11042

• Also heard story's of terrible customer service, with the inability of getting anyone on the phone, email etc.One even stated he hasn't heard from you in 3-weeks since he opened his account and is WORRIED about his money

•  Our normal turnaround time is 24- 48 hours not including weekends or holidays.  I am unable to validate your concerns at this time. Without specific persons, or email address etc.  Sorry I cannot elaborate more on this question.