Not Just A Branch Issue: 3 Different Legs Of US Bank Stink.

I chose US Bank as a matter of convenience; they have a branch in my grocery. But, one constant problem has been that they turn over employees at this branch on a monthly basis. This has been a complaint of mine since I noticed the trend to the point of having to laugh with every new face – hello number 48, hello number 49! Most recently, right after I commented to the new teller that she was the 50th person to stand behind that counter, she had the nerve to tell me (2 minutes later) that she would be putting a hold on my $5000 deposit, “since she didn’t know me.”

Currently, I am awaiting a refund of $6100 that was mistakenly paid twice to a US Bank credit card. They told me that such a refund usually takes 7 days, but since it is US Bank to US Bank, it should be quicker. Today is day #8. Last night, their customer service agent, Nathan, confirmed that this was the 7th day and nothing has happened regarding this issue.

Past issues (major): When I went in to a US Bank Business office I asked the woman about opening a new business account. When I casually mentioned the issue of the revolving-door staff and that the latest new teller had tattoos on her hand (gang tats!), the woman got huffy and said, “Well I guess you don’t like me either, because I have tattoos, too!” Gee, lady, they aren’t on your hands looking like you got them in a prison cell – do you discriminate between the two?

On an international transfer, US Bank failed to mention that there would be an extra middle-man bank which would skim their share and alter the final destination amount.

I could go on, but this bank isn’t worth my time. I’m obviously not worth theirs. But then there’s this:

I went down to present the things written above to the US Bank manager (main branch). He is on vacation. Next in line: She took my letter that was addressed to the bank manager, and said, “he’s on vacation.”  No offer to help, just that statement of redundant fact. Duh, that’s why I’m speaking to you and not him – are we both on the same page now? I asked her to read the letter. She read, wobbled her head with a mental “yadda-yadda,” completed her reading and responded: These issues aren’t about our branch. (Actually, you personally handled the international transfer, lady!) No offer to help again, so I presses her: Can you find out where my $6,100 is? Ultimately: her records show only one payment on the credit card, and finally: the check’s in the mail. US Bank to US Bank – and the check’s in the mail (payment is being processed)!

I reminded her that I have already suffered an overdraft fee and that I would need to access my line of credit to be sure I don’t suffer another. She sympathized. Whoopee. No offer to remove the overdraft fee. She couldn’t care less. I guess that’s why she came into the office with a nasty, loose-phlegm cough. Glad she didn’t try to shake my hand, but I’ll still probably get sick on top of the stress of “where’s my friggin’ money?”

Memories of the famous “You can’t have your money” account at B of A and the surly staff at the local Albertson’s grocery.