Saturday, December 11, 2010 - 11:11 PMDiscover Bank Is Starting To Make Me Nervous (Savings)
Discover Bank 
(
2 stars)
My Etrade Financial savings account was sold to Discover Bank a while ago. I'm starting to have problems with the amount of time when I simply cannot get access to my money... Discover's excuse is that the website is down for maintainance.
When the website is down, not only do customers have NO access to their accounts, but NEITHER DO THE CUSTOMER SERVICE REPS!!! So even if you call, there's no way to set up a transaction until their website goes back up again.
Their website goes down EVERY DAY for about an hour. Additionally, there are special weekend outages when the website goes down overnight.
I wonder if banks could use 'website maintanance' as an excuse to steal people's savings or to prevent a bank run or something. Discover bank shuts down completely for about 7 hours every week. Could it gradually decrease its opening hours to 1 hour per day? Per week? Per month? Then it would be very difficult for us customers to get our money out.
10
1. Sunday, December 12, 2010 - 12:17 AMDowntime for weekend maintenance is fairly common. Less so during the week, but as long as the times are late at night and not during normal banking hours the effect should be minimal, although certainly inconvenient. It's unlikely that an FI (financial institution) the size of Discover is going to gradually cut back its uptime to practically nothing and run away with your money.
If service is an issue, I'd write to them about it, and if the downtime is a big inconvenience for you, consider moving your money elsewhere.
7
glxpass37 posts since
May 2, 2010
Rep Points: 228
