Back to General Questions/Other
Tuesday, December 14, 2010 - 9:09 AM
Remote Deposit Now Available At US Bank For Existing Customers
US Bank N.A. (0 stars)I found this information when I logged into my bank account today:
A few things to note; first, there is a 50 cent charge per remote deposit - this is the only bank I have seen which charges a fee for personal accounts using this. Second, you have to use their scanning software and it does require 32 bit Java version 1.6 and higher - which means that 64 bit Windows machines may not be able to use this feature, and also gives you no option to improve the quality of the image before submission. Third, you are not notified immediately if your deposit is accepted - you may have to wait to find out that the scan quality was not acceptable. They don't give a time frame for acceptance either.
I will give this at least one try to see if it is able to process a check that has given me problems in the past with my other remote deposit account, and will report back on what happened.
Ruth
A few things to note; first, there is a 50 cent charge per remote deposit - this is the only bank I have seen which charges a fee for personal accounts using this. Second, you have to use their scanning software and it does require 32 bit Java version 1.6 and higher - which means that 64 bit Windows machines may not be able to use this feature, and also gives you no option to improve the quality of the image before submission. Third, you are not notified immediately if your deposit is accepted - you may have to wait to find out that the scan quality was not acceptable. They don't give a time frame for acceptance either.
I will give this at least one try to see if it is able to process a check that has given me problems in the past with my other remote deposit account, and will report back on what happened.
Ruth
4
1. Tuesday, December 28, 2010 - 6:44 PM
As promised, here is my feedback on this new offering.
I deposited my payroll check which has a white border; this particular type of check has caused difficulties when I used Alliant Credit Union's remote deposit feature, and always required some fiddling with the image to get it accepted there. When I went to make this deposit at US Bank, there was an extra step since this was my first time. I was required to install a Java applet which took very little time. The application then searched my system for my scanner, and found it correctly with no issue (I have a Visioneer 9420). It then opened a Java box in that browser window, and I was ready to start.
After scanning the front of the check I saw that it had scanned a larger area than the actual check size - I had placed a sheet of black paper over the check before I scanned it so I could see easily where the actual check margins were located. There is a resize button above the scanned image but they don't make it clear what you need to do; I experimented and found that after clicking the resize button you need to click in a corner and drag a box around the part of the image you want to keep. I also found that when I next scanned the back of the check, it remembered the size I used for the front so that did not need to be resized. I will be interested to see if it still remembers that on my next deposit.
After finalizing the deposit, I immediately got both an acknowledgment of the deposit and acceptance of the images for deposit. Their faq has been updated to say that deposits made before 6 PM Central time should be accepted or declined immediately, and this was the case for me. All deposits made after 6 PM Central will be processed within 24 hours according to the faq.
Overall, an excellent experience. I am impressed with the quality of their programming used in this feature. The 50 cent fee is acceptable to me given the ease of making the deposit, plus not having to burn gas to drive to the bank when the only thing I would need to do there is go to the atm to make this deposit. This is a feature that I will continue to use.
Ruth
I deposited my payroll check which has a white border; this particular type of check has caused difficulties when I used Alliant Credit Union's remote deposit feature, and always required some fiddling with the image to get it accepted there. When I went to make this deposit at US Bank, there was an extra step since this was my first time. I was required to install a Java applet which took very little time. The application then searched my system for my scanner, and found it correctly with no issue (I have a Visioneer 9420). It then opened a Java box in that browser window, and I was ready to start.
After scanning the front of the check I saw that it had scanned a larger area than the actual check size - I had placed a sheet of black paper over the check before I scanned it so I could see easily where the actual check margins were located. There is a resize button above the scanned image but they don't make it clear what you need to do; I experimented and found that after clicking the resize button you need to click in a corner and drag a box around the part of the image you want to keep. I also found that when I next scanned the back of the check, it remembered the size I used for the front so that did not need to be resized. I will be interested to see if it still remembers that on my next deposit.
After finalizing the deposit, I immediately got both an acknowledgment of the deposit and acceptance of the images for deposit. Their faq has been updated to say that deposits made before 6 PM Central time should be accepted or declined immediately, and this was the case for me. All deposits made after 6 PM Central will be processed within 24 hours according to the faq.
Overall, an excellent experience. I am impressed with the quality of their programming used in this feature. The 50 cent fee is acceptable to me given the ease of making the deposit, plus not having to burn gas to drive to the bank when the only thing I would need to do there is go to the atm to make this deposit. This is a feature that I will continue to use.
Ruth
3

