False Advertising; Liars; Cheats

We've had an account here for only 3 months. They said we got rewards for using our debit/credit card and that we had to do all transactions as credits and sign or we would be charged for pin/debit purchases. I wasn't crazy about only using the charge side of the card, but both of our last banks didn't have rewards and I thought that was great that they had it and it was a good trade off. BOY WERE WE DECEIVED!!! In 3 months, over $10,000 has come through our checking account without being eligible for reward points. Apparently, they don't sign you up when you join (quite a benefit, huh?), and even though they advertise it as a benefit, they don't give it to you and even though it is THEIR error, they will not give me "points" for all the eligible purchases I've made and should have gotten points for. AND, I don't have to put my John Hancock out there for every Tom, Dick and Harry to see. I am not charged for pin/debit charges (I found out today). Apparently, I was lied to. I won't be eligible for any reward points if I use the debit/pin, but I'm not getting them anyway, so who cares? And though ALL ATM transactions are free; and although all pin/debit transactions are processed like ATM withdraws; (the following quote is from a MandT customer service rep)" pin/debits transactions at say, Walmart, are for SPECIFIC amounts unlike ATM withdraws". Apparently, you will be charged, depending on the type of account you have. I think the person setting up your account aught to know what types of accounts the bank offers and the specifics of each. I think we would have done better to get and read a pamphlet first. I guess, $20, $40 and $100 are not specific amounts (typical ATM withdrawl option examples). A long-time friend that worked for them had recommended them. She left FT employment to care for elderly parents and I don't have the heart to tell her that her beloved bank is a CROOK!!! If you want cheated, lied to and a company that WON'T FIX THEIR OWN MISTAKES, then this bank is for you. In the words of Mand T and all the other crappy and/or rip-off companies' customer service reps, "Have a nice day."