Incredibly Frustrating

I am always frustrated leaving this bank. I have to use it for work, and for other jobs I've had I've dealt with 4 other banks, this is the worst.

1. They use a "money counting" machine that NEVER works on the first try. They mess with the machine so much they might as well count the money by hand.

2. There is rarely more than one customer at the bank, and when there is more than one, or if the phone rings they are completely overwhelmed.

3. Whenever I need change (ones, fives, quarters, etc.) they make such a fuss over it and I have to ASK THEM to retrieve the change from the vault if it isn't in their drawer. I also have to request that the bills be wrapped.

4. I've witnessed a teller on the phone with a potential customer not be able to answer a question about CD rates (which they should know off hand) and rudely say they need to call the person back.