Saturday, January 8, 2011 - 2:52 AM

NAVY FEDERAL CREDIT UNION....NO LONGER A TRUST WORTHY FINANCIAL INSTITUTION

(1 stars)

NFCU has very unfriendly customer service representatives and I believe that I need to warn Military personnel and Civilians about this bank. Recently, I had a family emergency and for the 1st time ever, in five years, I am about 4 days late on a credit card payment. I told NFCU rep. that I would make my payment on Jan 15th, 2011. Well they froze my checking and savings accounts so now I cannot even put gas in my car. This never ever happened to me with any bank in 29 years. I am 49. If you are even one day late due to emergency, business trip, military deployment,etc., I promise they have the right to freeze your other accounts. I am going to pay off that credit card and move my business elsewhere. 2nd, after reading several complaints online, I just found out that if you have for example, a mortgage and a car loan and you are, for example, late on your mortgage, maybe 60 days, they can repo your car, EVEN IF YOU NEVER MISSED A CAR PAYMENT, ALL OF YOUR ACCOUNTS ARE TIED TOGETHER. BEWARE!!!!!!!!!!!!!!!!

chatmon11 posts since
Jan 8, 2011
Rep Points: 29

1. Sunday, January 9, 2011 - 10:04 AM

I have heard that banks can do that. Not that all do. Manyn articles have said to keep your checking and savings accounts in a different place from your credit cards, mtg etc.

rosie43183 posts since
Jan 16, 2010
Rep Points: 568

2. Tuesday, March 29, 2011 - 4:57 PM

NFCU couldn't even change my address properly!!! For 3 weeks, I was lied to by tellers in person and reps over the phone that my address was updated in the system and to be patient the cards will arrive. I finally lost my patience when they inactivated my debit and credit cards. I marched over to a branch and waited for a manager who quickly gave me a credit card and updated my address correctly. The manager made the excuse that there are different databases with different addresses.

rusty14911 posts since
Mar 29, 2011
Rep Points: 5

3. Tuesday, March 29, 2011 - 5:45 PM

To Rusty 1491,

The tellers most likely were not trained properly. The company that prints the debit and credit cards do not have access to accounts or to your address. The company has to be called and given the address so that it can be changed or the teller has to be able to get into their system to change your address. So sorry you had your problem but that is most likely what happened. All bank and credits unions have not updated their systems to accomodate both systems with this change.

rosie43183 posts since
Jan 16, 2010
Rep Points: 568