Back to Bank and Credit Union Reviews
Reply
Sunday, January 9, 2011 - 5:58 PM

Night Deposit Security - Smalll Business Beware

Chase Manhattan Bank (1 stars)
During January 1st holiday period, a deposit was made using the Night Deposit box at Chase branch office and they lost the deposit.

Chase at has taken no effort to reveiw the video tapes to see if it was stolen (either from external source or internal source.  They originally promised to perform this task but after a week of constant calls, they have yet to do this and now back peddling on completing this task.

The solution from Chase and only answer at this point is to call the dozens sources for the checks, pay the stop payment and re-issue fees.  .

As a small business, these deposits are the life line of the company.  This mistake is costing us thousands of dollars. 

Does anyone have any suggestions?
5
dcirullidcirulli1 posts since
Jan 9, 2011
Rep Points: 5
1. Sunday, January 9, 2011 - 7:59 PM
Write to Chase Executive Office and you may get more helpful response and efficient resolution.  Be polite and complimentary on Chase and provide the facts in details.

Good luck. 
2
51hh51hh623 posts since
Jan 16, 2010
Rep Points: 3,066
Reply