1. Tuesday, February 1, 2011 - 8:18 AM
The link in that article is just a site search "online fraud policy". Here's a direct link to some information at Fidelity:
Customer Protection Guarantee: We will reimburse your Fidelity account for any losses due to unauthorized activity.
Fidelity suggests ways to protect your personal information and online security.
There's a lot of small print, but those cover the things you'd expect (eg authorizing others to act on your behalf is excluded, debit cards are already covered under other laws, you must install antivirus, etc).
In my opinion, that is a more comprehensive policy than what most banks offer. Banks have explicit coverage on their debit cards, but general loss due to fraud doesn't seem to be as thoroughly explained.
Has anyone here actually been an identity theft victim that had money removed from their accounts at brokerages/banks (not through a debit/credit card)? How helpful was the institution in investigating/recovering the funds?
Customer Protection Guarantee: We will reimburse your Fidelity account for any losses due to unauthorized activity.
Fidelity suggests ways to protect your personal information and online security.
There's a lot of small print, but those cover the things you'd expect (eg authorizing others to act on your behalf is excluded, debit cards are already covered under other laws, you must install antivirus, etc).
In my opinion, that is a more comprehensive policy than what most banks offer. Banks have explicit coverage on their debit cards, but general loss due to fraud doesn't seem to be as thoroughly explained.
Has anyone here actually been an identity theft victim that had money removed from their accounts at brokerages/banks (not through a debit/credit card)? How helpful was the institution in investigating/recovering the funds?
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