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Rewards Problem

Tuesday, February 1, 2011 - 5:42 AMConsumers Credit Union (IL) - Details
Anybody else not get the correct interest for this month? The email said I didn't qualify because I'm not set up to receive e-statements. This is BS! I have been a rewards checking member for over a year and have never had a problem before...matter of fact, I'm viewing my e-statement right now. I sure hope this is a mistake by the credit union.
12
tightwadtightwad27 posts since
Jun 7, 2010
Rep Points: 856
1. Tuesday, February 1, 2011 - 6:23 AM
I just got the same e-mail message as you did and I've also been receiving e-statements for over a year.  It looks like they've got some computer glitch which I'm sure they'll be aware of once they respond to the onslaught of angry calls they'll soon be getting. 
7
Scrooge_McDuckScrooge_McDuck2 posts since
Feb 1, 2011
Rep Points: 10
2. Tuesday, February 1, 2011 - 12:07 PM
Thanks McDuck, I haven't called, but I just received this email reply...I hope you are right and they correct it for everyone.
Dear Tightwad, 

            We are experiencing technical difficulties with our E-statements requirement. We do apologize for the inconvenience that this may have caused you. We should have this resolved as soon as possible. If you have any further questions please contact us.

 

 

Sincerely,

Consumers  Credit Union

Contact Center

PH. 877-275-2228

 
7
tightwadtightwad27 posts since
Jun 7, 2010
Rep Points: 856
3. Tuesday, February 1, 2011 - 5:32 PM
A side point for TW:

21 posts and 649 Rep Points, record breaking:D
3
51hh51hh1,476 posts since
Jan 16, 2010
Rep Points: 6,427
4. Tuesday, February 1, 2011 - 8:34 PM
I think it's supposed to be negative 649...lol
3
tightwadtightwad27 posts since
Jun 7, 2010
Rep Points: 856
5. Wednesday, February 2, 2011 - 6:02 AM
I haven't received any e-mail notices yet, but I just checked my account on-line and CCU made an additional interest payment yesterday (Feb 1)  to bring my interest to the correct amount.  It looks like they got on top of this problem, whatever it's cause.
3
Scrooge_McDuckScrooge_McDuck2 posts since
Feb 1, 2011
Rep Points: 10
6. Wednesday, February 2, 2011 - 11:26 AM
Mine was also corrected.
4
tightwadtightwad27 posts since
Jun 7, 2010
Rep Points: 856
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