Bank Of America (3819)

I once had a troubled encounter with Bank of America.  I was charged with a bogus service charge, and when I called asking for an explanation, the representitive i was speaking with hung up on me.  As a professional myself, i would hope they would practice the same customer care as me.  I guess the company is so big now, that the small individual does not matter, for the most part its a wonderful bank, just a few small details that are so pleasant i guess.  Good thing about bank of america is that its everywhere, which is convienent for everyone.  Now-a-days i guess everyone has hidden service charges.