Overall, A Very Positive Place To Bank

My wife and I have been members of Consumer's Credit Union in Kalamazoo, MI for several years now. I would say that we have been very satisfied with our experience thus far. The offices have a very friendly feeling, ranging from the politeness of the staff, the free coffee, and fast service. Their web-site is incredibly helpful, where you can do online banking, bill-pay, etc. I can even get text messages sent to my phone when I want to check the balance of our account.

The only negative experiences we have had over the years have been when we failed to pay attention to our account balance and overdrew our account. I accept responsibility for the failure on our part when this has happened, but in one or two instances I called customer service to plea for their help. It was actually a desparate situation that we were in financially, and I ended up having a one-dollar coffee cost $31.00 (with the overdraft fee). I explained my situation to the girl at customer service, and it really didn't seem like she had an ounce of humanity in her cold body. Yes, rules are rules. It was my fault. But we all make mistakes, and in a bad situation, it really seemed like a very degrading respnse that she gave.

I still like the credit union, and aside from a few excessive fees, I am very happy with my membership there.