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Monday, February 21, 2011 - 9:30 AM
(2 stars)
Why Do I Still Bank At Bofa?
Bank of America (2 stars)I joined Bank of America when I was 17 years old, approx 7 years ago. In that time I have been continually disappointed in them. I worked at a credit union for a year and so I understand the processes and procedures of the banking world.
My first negative experience occurred when I had set up an automatic payment from my BOA checking account to my BOA credit card. I had it on auto pay and wanted to change it. So I contaced BOA and they instructed me on how to make the change thru my online banking. I did this. The day of the payment comes and they took it out TWICE, resulting in overdrawing my account. Then for every charge that hit, I incurred another $35 OD fee. I had gotten paid direct deposit that next day at midnight and all my money was absorbed for fees, with no time to work things out. I called the 1-800 number and explained my situation and they COULD NOT care less. They show no customer care. This was THEIR fault and they REFUSED to credit me back my OD fees. I went to my local branch and tried pleading my case with the asst manager who said there had been notes placed on my account not to refund the fees. So I withdrew all my money and closed my credit card.
I also deposited a check at the drive thru one day recently and it was drawn on BOA. This was also $100. This should have been immidiately credited to my account. But it was placed on hold. When I saw the hold, I called the 1-800 number and they LITERALLY could NOT tell me why it was on hold. He said it was at the discretion of the teller who took the check. Now I could POSSIBLY see placing it on hold if my account had been negative or it I maybe had less than $100. But I had $3,000 in my savings there!!!
Bottom line is they are inconsistent with their policies, only care about upselling you to a freakin money market, CD or savings, and they could care less about customer retention. The ONLY reason I still maintain accounts there is because I do like their online & mobile banking. But I have moved most of my money aay from BofA. And I never encourage anyone I know to bank there.. GO TO A CREDIT UNION INSTEAD WHERE THEY ARE FOCUSED ON MEMBER SERVICE AND YOU GETTER BETTER RATES OF RETURNS ON CD'S AND LOWER RATES ON LOANS.
My first negative experience occurred when I had set up an automatic payment from my BOA checking account to my BOA credit card. I had it on auto pay and wanted to change it. So I contaced BOA and they instructed me on how to make the change thru my online banking. I did this. The day of the payment comes and they took it out TWICE, resulting in overdrawing my account. Then for every charge that hit, I incurred another $35 OD fee. I had gotten paid direct deposit that next day at midnight and all my money was absorbed for fees, with no time to work things out. I called the 1-800 number and explained my situation and they COULD NOT care less. They show no customer care. This was THEIR fault and they REFUSED to credit me back my OD fees. I went to my local branch and tried pleading my case with the asst manager who said there had been notes placed on my account not to refund the fees. So I withdrew all my money and closed my credit card.
I also deposited a check at the drive thru one day recently and it was drawn on BOA. This was also $100. This should have been immidiately credited to my account. But it was placed on hold. When I saw the hold, I called the 1-800 number and they LITERALLY could NOT tell me why it was on hold. He said it was at the discretion of the teller who took the check. Now I could POSSIBLY see placing it on hold if my account had been negative or it I maybe had less than $100. But I had $3,000 in my savings there!!!
Bottom line is they are inconsistent with their policies, only care about upselling you to a freakin money market, CD or savings, and they could care less about customer retention. The ONLY reason I still maintain accounts there is because I do like their online & mobile banking. But I have moved most of my money aay from BofA. And I never encourage anyone I know to bank there.. GO TO A CREDIT UNION INSTEAD WHERE THEY ARE FOCUSED ON MEMBER SERVICE AND YOU GETTER BETTER RATES OF RETURNS ON CD'S AND LOWER RATES ON LOANS.
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