Extremely Difficult To Set Up

I did my research, looking for the best bank for basic, online checking, and Capital One seemed to be by far the best. I was pleased by the fact that return interest rates were far ahead of other banks, there were no ATM fees, and no foreign exchange fees. I also found that customer service was much better than expected.

However, while this sounded great, I am two months into trying to get the account up and running and I still keep running into problems. The initial setup was relatively lengthy and customer service was excellent and guided me through, but I've still run into one problem after another. First, my account failed to fund even though my external account was verified. The external account seemed to have disappeared from my linked accounts, and upon calling customer service, I was advised to just repeat the process, without an explanation as to why the account had vanished. I did so, and tried to relink and reverify the account. This time, I went to enter the verification values, and I found that my Direct Banking account seemed to have disappeared. I now cannot verify my external account because there is not INTERNAL account! 

The tools and services provided by Capital One are great - if you can even get your account to work.