Ups And Downs-But Mostly Ups.

Before I began banking with Bank of America, I was with a small town bank. The small town bank had way different policies and procedures than those of Bank of America. After becoming familiar with their policies, it was easy to get started. The employees at the banking locations are always helpful and kind. On the other hand, if you have to go through the customer service telephone line, those people aren't always as helpful or kind.

Bank of America started allowing customers to deposit money in the form of checks or cash into ATMs, which is a good idea and something I was very excited about. I wanted to call to find out more details before I messed something up. When I talked to the customer service on the phone, the lady informed me it was as simple as inserting the check and the funds would be immediately available. That was NOT the correct information as I latter found out. There is a hold on checks that are over $100.

Overall, I have had a positive experience with Bank of America. I believe their only downfall is that they don't communicate things very well to their customers on their new features and full information regarding the features.