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Monday, February 28, 2011 - 8:13 AM
(1 stars)
When I joined USAA in 1963, it was a highly select Military Officer only organization. Over the decades this insurance company grew and grew and grew to include dozens of services including banking and membership became available to nearly anybody who is breathing. They just opened membership to ROTC cadets and believe it or nor, to 'any person who ever was in the military and has an honorable discharge.' Next, I anticipate 'anybody who has ever seen a John Wayne war movie'. Oh, and of course as membership selectivity has lessoned, fraud has gone up. Now, we get to the REAL REASON members are treated like dirt. It's 'politically correct' to treat all equally. Thus, the deadbeat dads, the scammers, the con artists and, of course, legacy members of nearly half a century are all equal. Oh, brother!
Sadly, USAA Bank has become a bank like all other mediocre American banks. That means young, inexperienced bank officers who have little, likely no, military background or Federal service experience whatsoever. And these same cookie-cutter robot employees foster the failed banking industry 'we must grow' philosophy (pimped by their managers) that largely destroyed the entire U.S. banking industry including USAA due to greed, bad risks, bad loans and a collapsed housing market. So, who takes the brunt? Certainly nobody in banking got punished or fired. Again, who takes the brunt? Why, the loyal bank customers, who else!
My beef? Now using a great 'deposit by phone' capability I find checks deposited must be HELD until the bank gets the actual money from the institution on which the check is drawn, then the funds are placed in my own USAA account for use. Thus, we are back to the mid-19th Century banking mechanisms. In a word, those who have a record of integrity for decades must suffer waiting along with the deadbeats. The bank overcompensates for their industry mis-management of non-regulated loan policies of the recent past and now takes no risks or gives any latitude whatsoever to honest members. Thus, the ' politically correct' mantra prevails so as not to offend those who abuse the capabilities of rapid 21st Century banking.
Would I recommend USAA to anybody anymore? No! Never! I would suggest getting a hometown bank within blocks of your physical residence. Faraway bureaucratic institutions invariably lose their sense of mission and their raison d'etre. They come to view the customer as 'the enemy' and this is USAA today.
What Has USAA Bank Done For Their Members Lately? NOTHING !
USAA Bank (1 stars)When I joined USAA in 1963, it was a highly select Military Officer only organization. Over the decades this insurance company grew and grew and grew to include dozens of services including banking and membership became available to nearly anybody who is breathing. They just opened membership to ROTC cadets and believe it or nor, to 'any person who ever was in the military and has an honorable discharge.' Next, I anticipate 'anybody who has ever seen a John Wayne war movie'. Oh, and of course as membership selectivity has lessoned, fraud has gone up. Now, we get to the REAL REASON members are treated like dirt. It's 'politically correct' to treat all equally. Thus, the deadbeat dads, the scammers, the con artists and, of course, legacy members of nearly half a century are all equal. Oh, brother!
Sadly, USAA Bank has become a bank like all other mediocre American banks. That means young, inexperienced bank officers who have little, likely no, military background or Federal service experience whatsoever. And these same cookie-cutter robot employees foster the failed banking industry 'we must grow' philosophy (pimped by their managers) that largely destroyed the entire U.S. banking industry including USAA due to greed, bad risks, bad loans and a collapsed housing market. So, who takes the brunt? Certainly nobody in banking got punished or fired. Again, who takes the brunt? Why, the loyal bank customers, who else!
My beef? Now using a great 'deposit by phone' capability I find checks deposited must be HELD until the bank gets the actual money from the institution on which the check is drawn, then the funds are placed in my own USAA account for use. Thus, we are back to the mid-19th Century banking mechanisms. In a word, those who have a record of integrity for decades must suffer waiting along with the deadbeats. The bank overcompensates for their industry mis-management of non-regulated loan policies of the recent past and now takes no risks or gives any latitude whatsoever to honest members. Thus, the ' politically correct' mantra prevails so as not to offend those who abuse the capabilities of rapid 21st Century banking.
Would I recommend USAA to anybody anymore? No! Never! I would suggest getting a hometown bank within blocks of your physical residence. Faraway bureaucratic institutions invariably lose their sense of mission and their raison d'etre. They come to view the customer as 'the enemy' and this is USAA today.
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2. Sunday, May 22, 2011 - 11:35 AM
I'm sorry barnabas, but rickO is correct. I myself, who has been a member for over 35 yrs, have pretty much the same degradation of service. At this very moment they are forcing me to miss a closing on a home because of their slow incompetent processors. What I don't unnderstand, is that I have accumulated assets with their company that could cover more than a half dozen of these purchases and they still are making road blocks that would make even a bureaucrat cry. Any local credit union will give you much better service than USAA Bank gives today. I think RickO is dead on with his comments. I am currently looking for avenues to extricate myself from dealing with all their businesses. I am afraid the overall philosophy has been compromized. You obvious are either employed by them or part of the stated problem. RickO is making an honest observation, and shame on you for calling him or any one else names. I just hope that USAA mngmnt reads posts like these and take action accordingly. USAA is no longer customer oriented. Like the public institutions that caused the crisis, they are more interested in growing the company than serving their customers.
4
3. Monday, December 26, 2011 - 4:43 PM
I have been a USAA member for 46 years. I bank with USAA. My credit cards are with USAA. My house and cars are insured with USAA. I invest though USAA. I have NEVER had a bad experience with USAA. It is an OUTSTANDING bank with exceptional customer service. I have noticed no degradation of service at any time. It is a better bank now than it was when I first opened an account with them in 1965 as a USAF 2nd Lt. I would rank USAA as a Five Star Bank.
Bob from Fort Worth
Bob from Fort Worth
2
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