Wednesday, March 2, 2011 - 3:25 PM

Horrible treatment From The PNC Bank Lincoln Park Location In Chicago.

(1 stars)

[name redacted], the Branch Manager of the Lincoln Park location was extremely rude and hostile in dealing with my fiancee's questions regarding her bank account. There was no attempt to be friendly/ cordial with the customer (i.e. us) Zero customer service. Her attitude was impatient and nasty. I will not recommend this bank to anybody. It is baffling how PNC can stay in business with this type of employee running the branch. I could not believe how rude this woman is.

We will be closing our account and transferring the funds to another bank: definitely one that knows how to treat us like human beings. Awful experience and you can be sure all our friends will be informed about this incident.

Branch Managers should set the example of good customer service and not abuse their position of power and leadership.

tomwilson1 posts since
Mar 2, 2011
Rep Points: 14

1. Wednesday, March 2, 2011 - 3:49 PM

Even though the branch manager is nasty in her service, her name should not be broadcast online.

51hh623 posts since
Jan 16, 2010
Rep Points: 3,066

2. Thursday, March 3, 2011 - 9:40 AM

I agree with 51hh about broadcasting someone's name online, just because you had an unpleasant experience with that individual. There are always two sides to every story. Maybe you should have been more understanding. It could have been that time of month for her when she gets nasty and impatient. Why not cut her some slack?

WhataBummer413 posts since
Oct 15, 2010
Rep Points: 1,562

3. Thursday, March 3, 2011 - 12:41 PM

WAB - Among the things I enjoy most about Ken's blog are the comments and perspectives of other participants. I agree with the first 3 sentences of your post. However, in the future please spare us the ignorant comments such as that in sentence 4 speculating on the female manager's poor temper. If she had been a man, would you have attributed the behavior to "maybe he didn't get lucky last night"? Thanks.

Anon12348 posts since
Dec 14, 2010
Rep Points: 51