Very Nice People, A Happy Customer

I've been a member of the Digital Federal Credit Union for years.  Their customer service is excellent, whether by phone or email.  They are extremely nice and knowledgeable people.

When I joined originally, it was only open to employees (and their family members) of Digital Equipment Corporation, but now it is accessible to employees (and family members) of many companies and organizations, as listed on their website dcu.org.  They define family widely, including grandparents, grandchildren, etc.

Their rates for CDs are among the best.  Recently, at the beginning of 2011, they have been offering 3% on selected 5 year CDs, at a time when the local banks where I live and the brokerage firm I am a customer of are barely breaking 1% and 2% for those, respectively.  As far as I can tell, their rates for car loans and mortgages are very good as well.

I have my checking account there, at no annual fee, no fee for writing checks, etc. and have had for many years.  Even though I now live in another state, distance has never been a problem with this.  They have an online feature which allows customers to scan in checks for deposit.