Tuesday, March 8, 2011 - 10:59 AM

TD Bank NOT America's Most Convenient Bank

(1 stars)

My father passed away at the end of last year. He had a loan with TD bank that he paid off, and therefore a zero balance. I just received a bill of his with a $20 annual fee. When I called to close the account and have the $20 taken off they wouldn't talk to me unless I send them all kinds of crap. REALLY?! It's $20!!! Plus, I'm trying to CLOSE the account not use it. Thank you TD bank for making an already very emotional and difficult time that much harder! I wouldn't bank with them if they were the last place I could go to save myself from dying.

jc761 posts since
Mar 8, 2011
Rep Points: 3

1. Friday, March 11, 2011 - 4:15 PM

Hi there, I’m Sunayna from TD Bank and just read your post… We are very sorry for your loss. And I apologize for the confusion caused by this bill and we will fix this right away. Please email us your name and contact number and we will reach out to you shortly. Email address: chairmansservicecenter@yesbank.com

Thank you for your patience,

Sunayna

TDBank1 posts since
Mar 11, 2011
Rep Points: 2

2. Friday, March 11, 2011 - 5:29 PM

I congratulate TD Bank for reaching out to this gentleman.

lou196 posts since
Aug 3, 2010
Rep Points: 1,171

3. Friday, March 11, 2011 - 5:31 PM

There are still some banks that treat people with warmth and understanding intead of legality and business. it is a lesson that TD and others should learn; not just to seek remedy after the fact. But it is better than nothing.

51hh623 posts since
Jan 16, 2010
Rep Points: 3,066