Abysmal Customer Service From Astoria Federal Savings

This is the feedback of my experience with Astoria Federal Savings,
which I post here in the hope to spare
someone else the aggravation of dealing with this financial institution.
 
Yesterday I had to call Astoria Federal Savings several times, trying to sort out if
it was possible to do a direct transfer of an IRA from another financial bank to theirs.
 
After having to provide all the personal information EACH timeI called, and walk through the legal terms
that the Astoria representatives struggled to read over the phone
(they couldn't even provounce country names, eg. Lebanon),
it turned out that no two representatives could agree on the procedure -or IF it could be done.
 
Moreover, the last person who took my call, Kim, was not only incompetent, but downright impertinent.
 
Please allow me to explain why I call Kim incompetent: not only she didn't know the difference between
an IRA rollover and a direct transfer, but she became rude when I suggested that a rollover was different
than a direct transfer in that it would require me to deal with the distributions, starting to raise her voice and enunciate the words as if I were the one who was slow.
 
In addition, Astoria federal Savings makes even providing feedback impossible without an account. And there is no way I am not going to call again or open an account with such a bank!