Just Trying To Get An Online Account Set Up

I have been a member with this credit union for 20 YEARS, (I joined back when it was Northwest Airlines) and I  absolutely loved it 

I am truly amazed at how very difficult they make the process of trying to set up on online account.  I have made attempts each month for the last six months.  Today I finally have all my information, and I am calling in from my home phone for help during office hours and successfully get someone on the phone. 

I was just told that they didn't have enough information about me, so they could not issue me a password over the phone, but Monday morning they will put the password in the mail.  Of course, this is after I successfully answer the security questions on my account.  And since when did mail boxes become so safe?

Really. Really? I had to ask them to repeat that.  I asked if they could email it, but no, they do not believe that emails are safe enough.  I surrender.  All I wanted to be able to do was pay my Visa online.  This is the last straw.