Sunday, March 13, 2011 - 2:37 PM

Access To Funds

(1 stars)

I had several accounts that transferred from Albank/CharterOne to Citizens and I was very happy with the local bank and their customer service. In 2006 I relocated to Florida and have attempted to bank remotely with limited success. Citizens bank recently established a fee structure that is not at all consumer friendly so I consolidated all my accounts under on “Money Market Savings” account. I decided to transfer the money to a local FCU who has policies that are very consumer friendly and they still pay decent interest. This is where the nightmare started about 2 months ago. Because I can not walk up to the bank and withdraw my money I have tried the following without success. Transfer initiated at Citizens to the local FCU - failed. Transfer initiated at the FCU to extract the money – failed. And the last attempt was a bank by mail which also failed. Good thing I was not in a rush for the funds. I would not recommend this bank to anyone who can not walk up to a local bank.

lfblasini1 posts since
Mar 13, 2011
Rep Points: 3

1. Sunday, March 13, 2011 - 3:23 PM

It is always good to get some checks (preferably free) from any bank that one has a deposit; as a safety measure as well as a backup plan.

51hh623 posts since
Jan 16, 2010
Rep Points: 3,066

2. Sunday, March 13, 2011 - 8:22 PM

Two things to mention that make the issue much less dramatic than they are presented by the OP:

The fee structure is not that bad (I'm talking Checking). If you do 5 transactions per month, the new fee is waived.

These transactions among others also include bill pay. So, I pay myself a small amount to my main checking acct. a few times a month and am all set.

Here's where the second thing comes into play: with bill pay (to yourself) it is no problem whatsoever to get your funds out of the Citizens acct.

darkdreamer4u113 posts since
Jun 11, 2010
Rep Points: 378