Below Average Mortgage Loan Experience

Recently, I bought my first home in Edmonds, WA.  My father served in the Navy for many years which is why he's been a huge fan of their products and services.  After doing some due diligence in searching for mortgage rates, NFCU does have very competitive rates.  However, I am most disappointed that the fees and the process wasn't explained to me very thoroughly especially since this was my first experience in buying a home.  I only worked with 2 different people, but if they represented the customer service department as a whole, they did a terrible job.  I felt that I was doing their work for them and I definitely did not feel I was treated correctly especially after they took my money towards the loan origination fee.  I would still use them again, because despite the poor service, their fees are good and their rates are very competitive.  For me, I'm willing to go through the hassle to save a buck.  Hopefully, my second experience wont be so bad and I just had a small round of bad luck.