Friday, March 18, 2011 - 7:55 AMChase On Line Banking Full Of Issues Not Made Public. Only Find Out By Being A Customer
Chase Manhattan Bank 
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1 stars)
the chase on line system does not send e-payments to many standard merchants. this has caused issues with late payments because there is a 5-7 day delay in the merchant receiving your payment. it is a paper check mailed! why have on line banking if paper checks are how they pay most.
7
direne571 posts since
Mar 18, 2011
Rep Points: 7
1. Friday, March 18, 2011 - 12:34 PMTheir agenda is fairly transparent in this particular (abusive) practice. It's all about debiting funds from your account a week before payment ever clears, whether sent electronically or mailed. It's almost irrespective of merchant profile. Greater lead time = greater profits.
2
CraigPD85 posts since
Jun 12, 2010
Rep Points: 298
2. Friday, March 18, 2011 - 9:26 PMOver the past several years I've transitioned dozens of people to online bill pay. I've experienced many systems and have had extensive experience with the most common systems; I can decisively say that Chase's is the second-best, trailing only CheckFree. Nearly all major banks, including BoA, utilize CheckFree (it's consumer bill pay marketshare is estimated as high as 90%). Chase has its own in-house, proprietary system.
I'm uncertain as to which “standard billers” Chase mails a paper check to. I've added hundreds of payees to Chase, and have see paper checks appear on only a handful of occasions – usually to small businesses/organizations (your local homeowners, your doctor, etc.), subprime lenders (Nationstar Mortgage) and collection agencies. Most of these billers do not accept online bill payments through ANY online banking system, although if they do, you can be sure that CheckFree is one (and perhaps the only).
Chase, like most online bill payment systems, requires 5 business days for a biller to receive a paper check. I've actually done speed tests; while the checks have a return address in San Antonio, a check mailed to Michigan was received overnight from Ohio and a check mailed to California overnight from Arizona (and this was before Chase bought WaMu's retail banking operations... maybe it's mailed within California today). Thus, 5 days lead time seems plentiful. And like all online banking systems, Chase has a bill payment guarantee. You should contact Chase to see if you qualify and have any applicable late fees reimburse.
I like that Chase has a short lead time (nearly all bills can be scheduled as late as 8 PM and be delivered the next day) and a clean, easy-to-use interface. Banks that use CheckFree have varying lead times and differing policies on when funds are deducted from your account (for example, if a bill's due Friday and can be paid electronically, one bank may require it to be scheduled by Tuesday evening-with funds deducted the next day-while another Thursday-with funds deducted Friday). But overall, I prefer CheckFree for it's strength (if it can be paid electronically, CheckFree will do it) and its ability to deliver e-bills.
(Sorry for the length of this posting... I give credit to everybody - if anyone - who actually read it).
14
3. Wednesday, March 23, 2011 - 9:59 PMEven though I hate Chase.
I do have to say that their online payment system is good. It is the only thing good about them.
However, when I was with them, I was surprised that Chase mailed a physical check to Fidility AMEX Credit Card.
I would have expected them to do it electronlcally.
4
4. Monday, May 2, 2011 - 9:45 PMAs a small merchant< I receive lot's of checks from on-line banking services, especially Chase and Citibank.
Can you tell me how to register to receive these payments electronically?
2
5. Monday, May 2, 2011 - 11:47 PMEstablishing a business or merchant account at the institutions mailing checks allows credits to post immediately subject to hold rules. There may also be min. balance requirements and maintenance fees so best contact them for available options.
1
CraigPD85 posts since
Jun 12, 2010
Rep Points: 298