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Tuesday, March 29, 2011 - 4:23 PM
(1 stars)
Great Bank If You Like The Inability To Access Your Funds Quickly
ING DIRECT (1 stars)ING was recommended to me by a friend because their savings accounts are fee-free. After having some issues with Citizens, I thought, OK - I'll open it. I technically opened my account on March 18th. Before I could make any transfers, I had to wait for two small deposits to be made to my checking account and then I had to verify those. It was my assumption that once my account was verified, I'd be able to transfer funds with no problem.
Well, I was completely wrong. After verifying my account today (6 days later), I was shocked to see that the deposit I'd made from my checking account wouldn't be available until April 11th (9 days from now), and when I called ING to explain that I was not aware that there was a 10 day hold on new accounts and that I urgently needed the money prior to the 9th, I was told there was nothing I could do about it other than opt for a debit card to get the funds or that I could wait until the 11th for the funds to become "available" and then transfer it back to my checking account - But that it took 2-3 business days for the transfer to happen, ultimately leaving me stranded until April 12-13th (assuming it's even done in a timely manner).
So I asked if there was a supervisor I could speak to or someone who might be able to reverse the payment, release the funds, or close the account. After being placed on hold for 10 minutes, I finally got the supervisor - A very rude gentleman who did nothing to help me or explain why they conducted business this way. I asked for information and he flat out told me he couldn't give it to me (he wasn't allowed to do so for some reason and there was nobody that would or could) and that this was their policy regarding new accounts. Now, I understand there are policies but to be given NO information as to why it's going to take me nearly a month to get money that is already mine to begin with completely blows my mind. No explanation, no sincere apology - NOTHING.
ING is just another crappy bank spewing BS about how awesome they are and how much they care about their clients but in reality they could care less. I have never felt such harsh coldness from a supervisor before. And I will be closing my account when the holding period is over, and I will never, ever reccomend this bank to anyone - ever.
Well, I was completely wrong. After verifying my account today (6 days later), I was shocked to see that the deposit I'd made from my checking account wouldn't be available until April 11th (9 days from now), and when I called ING to explain that I was not aware that there was a 10 day hold on new accounts and that I urgently needed the money prior to the 9th, I was told there was nothing I could do about it other than opt for a debit card to get the funds or that I could wait until the 11th for the funds to become "available" and then transfer it back to my checking account - But that it took 2-3 business days for the transfer to happen, ultimately leaving me stranded until April 12-13th (assuming it's even done in a timely manner).
So I asked if there was a supervisor I could speak to or someone who might be able to reverse the payment, release the funds, or close the account. After being placed on hold for 10 minutes, I finally got the supervisor - A very rude gentleman who did nothing to help me or explain why they conducted business this way. I asked for information and he flat out told me he couldn't give it to me (he wasn't allowed to do so for some reason and there was nobody that would or could) and that this was their policy regarding new accounts. Now, I understand there are policies but to be given NO information as to why it's going to take me nearly a month to get money that is already mine to begin with completely blows my mind. No explanation, no sincere apology - NOTHING.
ING is just another crappy bank spewing BS about how awesome they are and how much they care about their clients but in reality they could care less. I have never felt such harsh coldness from a supervisor before. And I will be closing my account when the holding period is over, and I will never, ever reccomend this bank to anyone - ever.
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