Thursday, April 7, 2011 - 1:22 PM
Customer Service Reps Are Increasingly HostileNavy Federal Credit Union
Navy Federal used to set the bar for financial institutions, but in the last two years their customer service reps are increasingly hostile (including their supervisors), their credit card service has become onerous, and their online banking has gotten worse. I am asked to renew security questions almost every time I log on.
The last time I had to call them to allow a Visa Check charge to go through they asked me where I lived in 1993. Honestly? Who does that?
Navy Fed appears to be run now by the same government hacks that brought you the joy of NMCI and other government IT blunders. Recommend you go elsewhere.
1 posts since
Apr 7, 2011
Rep Points: 15
1. Thursday, April 7, 2011 - 5:02 PM
It would be nice if all their CSR's were knowledgeable and pleasant, but if they have the best yielding products, I will pretty much put up with all the other nonsense.
351 posts since
Aug 3, 2010
Rep Points: 1,984