A Good Bank

I have been with this bank for 13 years (as of 2011), and I have been happy with them. We have had two car loans, a boat loan, and two lines of credit, and a Platinum Visa through them with no problems. They have always worked with us when we needed it. The two occasions that they did make an error, they fixed it as soon as I contacted them. I did have a customer service rep get snippy with me once, but I complained and have never had the issue again. My one complaint withtheir service is that if your account gets low, they hit you very hard with the fees. I made a banking error, and it was totally my fault. I accidently paid a large bill twice. They bounced a check, charged me a fee for bouncing it which put me negative, and then charged me another fee for being negative. The two fees put me about $80 in the red. This is standard bank practice. I just noted how high the fees were. I do wish they had more locations or cooperated with other credit unions more. I moved outside of Tampa, and it is a heck of a drive everytime I have business with them. Other than those things, it is a good bank. Overall, their reps are friendly and informed. They have services like text messaging you if your account gets under a certain balance. Their online banking is really nice. You can make loan and credit card payments, transfer between your accounts, or with signed papers you can transfer into someone elses, see histories, and do many other things right from your laptop. I intend on staying with them.