Terrible Financial Advice, Poor Customer Service, Average Rates

I'm 25 years old trying to open a retirement account. Not knowing any better, and trusting their advice, I opened a low-growth annuity Roth IRA. Realising my mistake after reading a few financial advice books, I tried to move it to a high-growth Roth IRA mutual fund, again with USAA. After months of un-returned calls, I finally talk to someone competent enough to give it to me straight. Turns out I'm going to have to pay 7% of the thousands of dollars I used to open the account in fines and fees. This has been one expensive, time consuming, frustrating cluster-! from start to finish.

Take your business elsewhere, their rates aren't even that good. Vanguard charges half of what USAA does, and they're getting my business as soon as USAA pulls its head out of its butt long enough to finish the paperwork.