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Tuesday, April 12, 2011 - 6:35 PM

Will Never Open Another Account With Them.

Discover Bank (1 stars)
The rates are great, but that's the only thing that is good.  Their customer service is not well trained and can give multiple wrong answers.   They say they will respond to e-mails within 24 hours, but it can be up to a week.  I have called several times and been given incorrect answers or they said that they would check on the problem and call me back.  They have never called back. 

I did receive a letter requesting that I call them on one of my accounts, but had to read the letter to customer service and they still didn't know how to get me to anyone that could answer my question.  Just promised to call me back and then did not.

They definitely make their money on fund transfers, since they can take up to a week to transfer the $ from an external account into the Discover account or from the Discover account into an external account.

Would not recommend them to anyone. 

 

 
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cdratesearchcdratesearch1 posts since
Apr 12, 2011
Rep Points: 13
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