Totally Incompetent Organization - Run, Do Not Walk, From It!

I was very happy with WAMU, and when they were taken over by Chase Bank I hoped for the best.  Haven't gotten it.  Nothing but problems due to their incompetent computer systems, restrictive policies, and argumentative telephone Customer Support.  Most recent event happened today, and I'm still steaming.  While reconciling my savings account I found a $3.00 Extra Withdrawal Fee.  I called Customer Support.  They asked me to verify my address, and I gave it to them.  They responded with "That is not correct".  Long story short on THIS incompetence is I moved 9 months before and immediately changed my bank address online, and never had a problem with prior calls for support until now.  It turned out the old address was still on file but had NO ACCOUNTS ASSIGNED TO IT, all 5 of my accounts were properly assigned to my current address BUT THE CUSTOMER SERVICE DATA WAS OUT OF DATE (even though there was no problem LAST MONTH when I called to have them correct yet another problem and the statement address was correct).  Had to answer a bunch of security questions to verify my account.  Forced them to DELETE the erroneous address.  THEN we finally got to my problem.  You're allowed 4 withdrawals before a fee is charged.  I had one, but they pointed out 2 TRANSFERS TO CHECKING which are NOW considered to be "withdrawals" even though the money is still in the bank.  I pointed out that was only 3 withdrawals. The rep said "but there's a more recent withdrawal".  I pointed out that there was a withdrawal one day AFTER the statement period, therefore it should not be counted and, if it were, it would STILL BE within the 4 withdrawal limit.  The rep begrudgingly reversed the bogus charge with a $3.00 credit.  I pointed out to him that Chase has the most incompetent Information Technology department I've ever dealt with.  I will be closing all 5 of my accounts at the earliest possible opportunity.  THIS IS THE MOST INCOMPETENT BANK ON PLANET EARTH!!!