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Thursday, May 5, 2011 - 5:45 PM

Compass Bought Guaranty Bank And Trashed A Great Bank!

BBVA Compass (1 stars)
I bank with numerous banks.  I have NEVER had the consistent problems with any company that I have ever dealt with before in my life.  Numerous charges for their mistakes that would take me WEEKS to fix.  (Including trying keep my excellent reputation in tact.) 

Totally deleting my statements and then CHARGING me to have paper ones sent to me.

Losing deposits and then not posting them to the correct accounts.

Customer service reps that say they will call back with information and NEVER call after repeat requests for follow up.

They are an absolute disaster!  We switched almost every account over to Wachovia (which has now been bought by Wells Fargo) and they have reminded me how incredibly easy it is to have professional people do their job with multiple accounts.

It's a shame Compass had to ruin Guaranty and force us to other banks.

 
2
aka101aka1011 posts since
May 5, 2011
Rep Points: 2
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