NORTHSTAR's CUSTOMER SERVICE REPUTATION IS A JOKE

Several weeks ago my wife & I visited Northstar's Colleyville,TX branch and inquired re opening Velocity checking accounts for ourselves and for our respective elderly mothers for whom we have legal Powers of Attorney. Both my wife and I manage the financial affairs for our Moms who are in senior citizens centers and rely on us for financial and other assistance. We were told that could open accounts with the POA's (which we didn't have with us at the time) and left our information to open the joint account for ourselves and told them we would return with the POA's for the Mom's accounts.We returned a few days later to complete the paperwork for all three accounts only to be told that Northstar would not honor the Powers of Attorney and that our Mothers would have to come in in person, citing the Patriot Act protections to guard against terrorism.

WOW!! As mentioned both Mothers are in senior citizen centers, making personal appearances next to impossible and clearly highly impractical. Next their elderly status is the very reason we had Powers of Attorneys executed in the first place. We have used the POA's at other banks and business for several years without issue and find Northstar's position absurd, without logic or common sense and perhaps even illegal and/or discriminatory. Maybe they just don't like to do business with senior citizens, including ourselves.

This was one of the worst customer service experiences I have been a part of and heve shared our experience with everyone we know. TRY ANOTHER BANK - THERE'S PLENTY OF GOOD ONES OUT THERE.

Grant Whitt, Southlake,Texas