Bank Refused To Add Me On My Husband's Account

Yesterday my husband added me on his TD Bank account in Tenafly, NJ however Robert Pease, the Assistant Manager never gave us any copies of our new paperwork.  When I asked him for copies he said that he had another customer and apologized for his bank teller's behavior from the previous day in which she was innapropriately loud with my personal information in the bank.  Today, he called me up and told me that he canot add me on my husband's bank account even though he requested this and we already signed the paperwork.  He gave no reason as to why and told me that his Manager was not in or able to speak to me.