Dissapointed

Bank of America has been a great dissapointment for both my husband and myself. We've been banking with them a little over 3 years now, and we have encounter a series of problems with them. They seem to train their personnel very well to tell customers what they want to hear. However, when a serious issue comes up, the only thing their personnel can say is and I quote "great question, but I do not have an answer to you question". We have decided to part ways and find a bank that better fits our needs.