Loyal Customer

I was slowly paying off my credit debt with this bank on a loan I took out in order to buy a used car, when I noticed a couple discrepancies on my statements. I was being charged a higher interest rate than I agreed upon for the loan, plus I was being charged for a service I never use and do not remember signing up for. I figured it would be difficult to speak to the representative who originally consulted with me about the loan, but I was able to talk to him directly and get the change clarified. The bank also compensated me for the service I never used and unsubscribed me without any hassle. I was so glad I was not pressured to continue to pay for the service; it was removed without too much trouble and the rep. apologized. This is why I continue to do my banking with Wells Fargo.