Horrible Sustomer Service!!!

Never in my life have I ever dealt with such poor, terrible customer service.  I sent money to my son's bank account (he is in the Army) I put the wrong account number on the electronic transaction.  I contacted Wells Fargo the day they cashed the check - first I was told there was nothing they could do and I needed to go thru my bank ( they had cashed the check and money had been taken out of my account)  then they told me if the money was going to a closed/incorrect bank account they would send the money back to my bank in two business days.  Haha nothing was returned to my account - I called repeatly for 3 weeks and so did my son to have SOMEONE there help.  I have never been brushed off and treated so badly in my life.  Not only did the 20 or so people I spoke to NOT want to help me they pretty much told me I was out of luck.  Not one of the customer service or bankers as they call themselves would even listen to what I was trying to say to them.  This has been going on for a MONTH!!!  The money my son needed is sitting somewhere in the Wells Fargo system and no one can find it.  I am talking about $1500.00 - my son was counting on this money to purchase a car.  They told my son he had to come into one of their offices so they could identify him.  He has no way to do this as the closest bank is 20 miles from where he is and oh yeah he has no car.  It was not as though we were trying to take anything from the bank - we just wanted the money put into his account.  Frustration  you bet!!!  I call everyday and I am told the same thing everyday.  I contacted my bank and they were more than helpful and they attempted to talk with Wells Fargo - ha they wouldn't talk to another bank unless my son was on the phone!!!!  Outragous!!!  We are still trying to get this settled and when it is my son will be closing his account and putting his money in a place that has CUSTOMER SERVICE!!!  Warning don't use this bank the people on the phone are useless and very nasty.  Oh another thing they told me after makeing 20 some calls to them and I was just a little pissed - They said I was not being nice hahaha yep I wasn't at that point and I don't theink they would be either if the shoe was on the other foot.  Thanks for your lack of support and understanding and horrific service to thoughs who Serve!!!