Pinnacle FCU

Express mailed Pinnacle a complete package of all items which were requested.  Went over every detail with the representative.  On my cover sheet, requested a call or email on opening account.   Seven days later, rec'd in the mail, all my items plus a form stating can't open trust account.  No phone call or email regarding the subject.  They had stated before you could use a trust as the beneficary.  I think what got me, was no phone call or email to clear-up the item.