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Sunday, June 12, 2011 - 2:33 PM
(1 stars)
Capital One Direct Banking - Not A Good Experince!
Capital One Direct Banking (1 stars)This is the first pathetic online banking service I have ever experienced. They have system glitch in the direct banking website on the 'transfer' tab and' manage non capital one account' section. Once you go there you get stuck on the web site ,can't go anywhere from there ... not even 'log out' , you have to close the window explicitly.
Called capital one to report the web site glitch and in return I have to spend 2 hrs on call and explain same problem to 3 reps, one supervisor and 1 direct banking specialist, not to mention the overall waiting when phone transferred from one person to another was about 30-40 min, worst was giving social, date of birth, address to each of them even though I was on same call and explain the problem from start to fisnish again and again.
Troubleshoot someway for each rep, do same things over and over because it's the protocol and they won't move forward until I do that. I rebooted my computer 2 times per their request, every time deleted cookies, off line content for each rep
Fianlly last specialist had me do all of the trouble shooting and re-enrolled me (created new app all over again) . He told me that if problem occurs on new profile they will make a note of error and someone will look at it . OK I trusted this person and followed all his direction and problem still persists and then he said he is not the correct person to resolve this type of issue then he transferred me to one more direct banking person and same questions again but by this time I was done with them so I simply told him that I want to close the account with them. Now I have to wait for my money because it’s on hold (that means they have invested it somewhere and making earnings out of it and here I am getting frustrated with non technical reps, supervisors and specalists)
It was the worst experience .. I went to Capital one because of Costco, Costco always provided best to their customers and with that reputation and trust I opened account with capital one but they are not the best when it comes to resolve the problems.
This was my fist and last interaction with capital one. High interest they are giving is on your money and using your money to invest and in return you get worst customer service and technical help. Don’t make sense
Those who are users of direct banking make sure their website is working the way it should and giving you the protection and security of online banking.
Called capital one to report the web site glitch and in return I have to spend 2 hrs on call and explain same problem to 3 reps, one supervisor and 1 direct banking specialist, not to mention the overall waiting when phone transferred from one person to another was about 30-40 min, worst was giving social, date of birth, address to each of them even though I was on same call and explain the problem from start to fisnish again and again.
Troubleshoot someway for each rep, do same things over and over because it's the protocol and they won't move forward until I do that. I rebooted my computer 2 times per their request, every time deleted cookies, off line content for each rep
Fianlly last specialist had me do all of the trouble shooting and re-enrolled me (created new app all over again) . He told me that if problem occurs on new profile they will make a note of error and someone will look at it . OK I trusted this person and followed all his direction and problem still persists and then he said he is not the correct person to resolve this type of issue then he transferred me to one more direct banking person and same questions again but by this time I was done with them so I simply told him that I want to close the account with them. Now I have to wait for my money because it’s on hold (that means they have invested it somewhere and making earnings out of it and here I am getting frustrated with non technical reps, supervisors and specalists)
It was the worst experience .. I went to Capital one because of Costco, Costco always provided best to their customers and with that reputation and trust I opened account with capital one but they are not the best when it comes to resolve the problems.
This was my fist and last interaction with capital one. High interest they are giving is on your money and using your money to invest and in return you get worst customer service and technical help. Don’t make sense
Those who are users of direct banking make sure their website is working the way it should and giving you the protection and security of online banking.
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