Same Name Of The Bank....Suntrust...Think Again!

I opened a custodian SunTrust account for my son while we were visiting Florida.  When I returned home to Georgia, I was told that SunTrust Bank in Florida was not authorized to do transactions with Georgia banks, at that time. However, they were the same bank.  Therefore, I opened another account in Georgia, so I would have access to his money when the bank receives authorization to do business in Georgia.  After I found out that they could do business in Georgia, I decided to keep both accounts separated.  When my son turned 18 years old, I went to the bank to find out how to avoid service fees.  The customer service representative suggested to do a monthly transaction to the account, and the representative set it up for me.  When my son started working, I went to convert the account to a checking account, and I found out my $200 account was -$200.  They charged me monthly insufficient fees for not maintaining the minimum balance and excessive withdrawal fees because the account had more than the maximum withdrawals allowed.  I showed the branch manager at three different locations in Georgia the paperwork where the customer service representative did it for me, and I was told that I have to get it settled with Florida SunTrust because my account was opened in Florida.  Moreover, my son's first chance to start an independent bank experience with SunTrust turned out to be to the worst bank experience.