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Friday, June 24, 2011 - 9:27 AM
(3 stars)
Their rates are competitive locally, but we have had several instances where we were treated poorly by their tellers. There's an arrogance and unfriendliness by the tellers that we have not encountered at other banks. They seem more interested in "zinging" you than in being helpful. A recent example: a simple transaction where we wanted to exchange $600 in small bills (mostly 20s) into larger bills was met with such antagonism that we gave up on the transaction.
Their ATMs located at their branches and main office are frequently not in service or out of paper.
We currently have multiple accounts with the bank, yet we are rarely treated in a helpful manner.
Rates Are Competitive But...........
Solvay Bank (3 stars)Their rates are competitive locally, but we have had several instances where we were treated poorly by their tellers. There's an arrogance and unfriendliness by the tellers that we have not encountered at other banks. They seem more interested in "zinging" you than in being helpful. A recent example: a simple transaction where we wanted to exchange $600 in small bills (mostly 20s) into larger bills was met with such antagonism that we gave up on the transaction.
Their ATMs located at their branches and main office are frequently not in service or out of paper.
We currently have multiple accounts with the bank, yet we are rarely treated in a helpful manner.
5
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