What's With All The Negative Reviews?

Ally is an excellent bank.  I've been with them since they were GMAC Bank.  Great service, knowledgable reps who are willing to actually talk to you instead of just following a script, 24/7 service, willing to reverse fees caused by customer mistake, good ACH functionality... what else could you want?  Oh yeah, a better interest rate would be nice and to be honest I don't keep much money there because of the low rate.  But the service is top-notch and I have occasionally kept money there longer than I normally would just to support them.