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1. Monday, July 11, 2011 - 6:24 PM
I am guessing that you must have left a message? Well, they should have followed up on it, but I will say that when I first contacted Meltrose about two years ago, it was very hard to get through to someone in customer service. But since then, I have had no problem, someone answers in customer service. I will also say, I would never count on customer service at any place to return a call.
Nonetheless, because of my early experience, it doesn't surprise me that they did not return your call. You shoud have gotten back to them in a day or two.
At any rate, it is easy to make a deposit, and there are any number of different ways to do so. You, of course, can mail in a check. But the way I find easiest and fastest, presuming your are not near Melrose, is to go to the branch of another credit union in the shared branch system and use that to make a deposit to you Melrose share account. Then, you can use that money now in the Melrose share account to open any other account with Melrose. You merely fill out the account application, and mark it to open the new account by transfering from your share account. You can fax in that new account application if you want it done immediately, or you can mail it in.
You also can deposit via their online service. Taht works by yoiu marking up the deposit online, and it will be credited to your account immediately. Youthen mail in the actual check right away (they have I think a 10-day maximum by which they have to get it).
Or, you can use the ACH to send them money -- but I believe you have to initiate that ACH from the sending financial institution.
Nonetheless, because of my early experience, it doesn't surprise me that they did not return your call. You shoud have gotten back to them in a day or two.
At any rate, it is easy to make a deposit, and there are any number of different ways to do so. You, of course, can mail in a check. But the way I find easiest and fastest, presuming your are not near Melrose, is to go to the branch of another credit union in the shared branch system and use that to make a deposit to you Melrose share account. Then, you can use that money now in the Melrose share account to open any other account with Melrose. You merely fill out the account application, and mark it to open the new account by transfering from your share account. You can fax in that new account application if you want it done immediately, or you can mail it in.
You also can deposit via their online service. Taht works by yoiu marking up the deposit online, and it will be credited to your account immediately. Youthen mail in the actual check right away (they have I think a 10-day maximum by which they have to get it).
Or, you can use the ACH to send them money -- but I believe you have to initiate that ACH from the sending financial institution.
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