If Only I Could Give Wells Fargo A Lower Rating Than 1 Star

I have been banking with wells fargo for 5 years - since I moved to CA (my previous bank of 20+ years is only on the east coast).  In May 2011, I applied for a small personal loan of $15,000 to remodel my kitchen.  It was approved easily and I deposited the money in my account.  the renovation date was still a month away and I had second thoughts about renovating the kitchen at this time.  I decided to wait a year and pay off my credits cards instead.  It was just a matter of priorities, so I gave the money back.  Well I returned from vacation on July 5th to find that a pipe was leaking in the kitchen causing a lot of damage.... so the renovation was back on.

I went back to Wells Fargo for a loan - this time asking for only $10,000 since my insurance is paying for the replacement of the damaged cabinets.   To my surprise I was refused!  They could not give me a reasonable explanation and refused to reconsider.

Also, Wells Fargo customer s simply DOES NOT CARE!  When I returned the money from the 1st loan, I went into the banch office - talked to a loan officer and got the payoff amount that was good for that day.  The loan officer walked me over to the teller and stayed to witness the transaction.  A week later, I was online and noticed there was still a balance owing on the loan.  When I called customer service to inquire, they insisted that I didn't make the payment until the day after - I even called the loan officer for his help.  After serveral phone calls, and getting transferred around and even hung up on, I gave up.   There is no way to get around customer service, so there is no personal responsibility at wells fargo.  If they make a mistake no one owns up to it and nobody cares.

I switched all of my banking to Bank of America - not only is my banking completely free now - they immediately approved me for a $5,000 credit card with 0% for 12 mos.  Now that is customer service!