Horrible Website And Customer Service

Horrible bank indeed!  Lest compotent employees there - i have an account with them because it's near by my house.  Within a 3-months period they made several mistakes and took them more than 6 months to correct their error.  About 6 or 7 months ago in respond to their mail promotion ($100 bonus for opening a money market account) i deposited the $10k just as the promotion instructed but after 3 months i still didn't get the bonus.  When inquired about it, they told me that they can't give me the bonus as i have got the bonus a year ago (when i opened the checking account).  I feel betrayed as i did exactly according to their promotion certificate instructions and it never mentioned that existing checking customers are excluded or that each household can only have one bonus in their life time.  The branch manager i spoke to admited that their marketing letter failed to state the promotion term correctly and apologized for causing me trouble.  She said she would pass this to their marketing department which manages the promotions and they would get back with me.  Of course nobody ever got back with me in the following month so i called the bank corporate and was told they couldn't do anything about it as it's the company policy that one household can only get one bonus in their lifetime.  What an awful bank!!