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Monday, August 1, 2011 - 12:30 PM
(1 stars)
Customer Service
M&T Bank (1 stars)I have 3 accounts with M&T for 11 years and will close them all.
Customer service is terrible! My average wait time for a simple transaction is 14 minutes and they couldn’t care less. They are not at all helpful! Not friendly! Not apologetic!
The branches are ugly!
The cut off time is 2 30 while all other banks in my area cut off at 5 or later
The hours are not accommodating
Transactions take forever to clear
Drive thru is a hassle till a teller comes
To summarize I checked out many other banks and there is no reason to bank with them there is nothing they provide that others don’t and there is lots that other banks provide and M&T does not. I spook to the branch manager and regional manager many times but got no where !
Customer service is terrible! My average wait time for a simple transaction is 14 minutes and they couldn’t care less. They are not at all helpful! Not friendly! Not apologetic!
The branches are ugly!
The cut off time is 2 30 while all other banks in my area cut off at 5 or later
The hours are not accommodating
Transactions take forever to clear
Drive thru is a hassle till a teller comes
To summarize I checked out many other banks and there is no reason to bank with them there is nothing they provide that others don’t and there is lots that other banks provide and M&T does not. I spook to the branch manager and regional manager many times but got no where !
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